PART 2. Creating motivation and goodwill
In the previous lesson, we went through two of MI's basic behaviors, i.e., things that you, as the moderator, can actively do during your conversation: to cooperate and to accept. Today, we talk about the other two things: creating motivation and goodwill.
Here we are referring to your ability to induce a person's own motivation to change, by either emphasizing the person's goals, values and needs as a way to raise their motivation.
The goal of these behaviors is that the person should be able to express concrete goals such as "I want ... to do that I need to change ...". You can do this by comparing the current situation to change to how the person wants to have it. Or in other words: what is negative about their situation today and how would they like things to be different? Please ask about the person's view of their situation, what are the advantages and disadvantages of the present? What would be the advantages and disadvantages of a change?
This means that your interventions and behaviors are in the person's best interest. The opposite of goodwill is when one's own interests are central. You should show empathy, allow yourself to be touched emotionally and do not be passive or aloof.
You should serve as a model for the person and give them an opportunity to "borrow" your attitude and incorporate it slowly. By doing this, the person will get a new way to relate to themselves as someone who is worthy of kindness and respect.
So, now you've got examples of the MI approach and its four behaviors: benevolence, inducing, acceptance and cooperation. Now think of a specific person and see how you can express the four different behaviors in your next conversation.