Once the organisation has found its supplier the time has come to sign the agreement. The agreement terms and conditions have usually been on the agenda during the selection process and an agreement negotiation has been started.

For SaaS solutions the customer signs an agreement package consisting of several parts such as implementation agreement, license agreement and service level agreement. Don’t be afraid to ask for further information if you find something unclear or if you feel that your company requires specific additions. As a buyer it is extra important to take special notice of:


- Delivery times and fines

- Fixation and notice

- System availability time (up time)

- Support – to whom and when

- Allocation of responsibility between the parties


Feel free to visit us at Verismo to get inspiration for agreement signing and great deeds.

Wishing you a nice day,

Ellen Widmark

Verismo Systems