The delivery level is simple, and we only have one role there: the Team Manager.

Well, you may have multiple teams, with multiple Team Managers. If you’re outsourcing your Work Packages, each contractor will be considered a “team”, and a representative from that team will be considered the Team Manager. 

The Project Manager agrees with the Team Managers on the definition and plan of the deliverables, which is called Work Packages. The Team Managers develop the product, send periodic reports on them called Checkpoint Reports, and finally, hand it over to the Project Manager. 

During their work, if the Team Managers have an issue with consequences outside their allowed tolerance levels, they will escalate it to the Project Manager. Remember? Manage by exception principle.

So, who’s the Project Manager?


- Nader