The proof of a successful integration is the users actually logging in and working in the system. User-friendliness and accessibility are important factors for this to happen. The accessibility can be improved via for example single sign-on, allowing the user to go straight from an existing system to the new one without having to log in again. The user-friendliness on the other hand needs prior evaluation and putting into context of the tasks that will be carried out. Paying more for a better solution often pays back in terms of low training costs and less time spent on solving issues.

Start by painting a clear picture of the needs in relation to user-friendliness. Who will be using the system? What demands are there on performance and functionality? A good tip is that if a system is not to be used every day, it needs to be easy to access and get started with.

The questions in your RFI regarding the user experience should be posed so that the answers will include:

* How and in which ways the system is user-friendly?

* How different user groups and persons with different roles use the system?

* The system performance. An old and slow solution rarely makes for a good user experience!


Keep in mind that the supplier statements do not always correspond with the customer’s reality. In the next chapter we therefore discuss the art of taking up references. Join us!

Ellen at Verismo